Privacy Policy

Privacy Policy
Katharine Mullings – East London Counsellor
Website: https://www.eastlondoncounsellor.co.uk/
Contact: eastlondoncounsellor@gmail.com | +44 7831 760665
Address: TherapEast, 113c High St, IG6 2AH
Last updated: [Insert Date]
1. Introduction
I take your privacy seriously. This policy explains how I collect, use, and protect your personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data Controller
The data controller is:
Katharine Mullings, East London Counsellor
TherapEast, 113c High St, IG6 2AH
3. What Information I Collect
I may collect the following information:

• Personal details: name, contact number, email address.

• Information you share in enquiries or therapy sessions.

• Emergency contact details (if provided).

• Payment information (if relevant).

4. How I Collect Your Data

• Directly from you (via email, phone, contact form, or in session).

• Through my website (via contact forms).

• From third parties (only with your consent, e.g. GP referral).

5. Legal Basis for Processing
I process your personal data under one or more of the following lawful bases:

• Consent – where you have given clear consent.

• Contract – to provide counselling services.

• Legal obligation – to comply with professional or legal requirements.

• Vital interests – in rare cases, to protect your safety or the safety of others.

6. How I Use Your Data

• To communicate with you regarding appointments or services.

• To provide counselling services.

• To maintain clinical records as required by professional standards.

• To handle payments.

• To comply with legal and ethical obligations.

7. Confidentiality & Data Sharing
Your information is kept confidential. I will not share your data with third parties unless:

• You provide explicit consent.

• I am legally required (e.g. court order, safeguarding concerns).

• There is a risk of serious harm to yourself or others.

8. Data Storage & Security

• Electronic records are stored securely with password protection.

• Paper records (if any) are kept securely in locked storage.

• I do not share or sell personal data.

9. Data Retention

• Clinical records are retained for 7 years after the end of therapy (or until a child client reaches 25, whichever is longer), in line with professional guidelines.

• After this period, records are securely destroyed.

10. Your Rights
Under UK GDPR you have the right to:

• Access your personal data.

• Request correction of inaccurate data.

• Request erasure of your data (where legally permissible).

• Restrict or object to processing.

• Request data portability.

• Withdraw consent at any time (where processing is based on consent).

To exercise these rights, contact me at: eastlondoncounsellor@gmail.com.
11. Cookies & Website
My website may use cookies to improve functionality. You can disable cookies via your browser settings. For more details, see my Cookie Policy (if applicable).
12. Complaints
If you are concerned about how your data is handled, please contact me first.
You also have the right to complain to the Information Commissioner’s Office (ICO):
www.ico.org.uk | Tel: 0303 123 1113
13. Contact
If you have any questions about this privacy policy or your data, please contact:
Katharine Mullings
Email: eastlondoncounsellor@gmail.com
Phone: +44 7831 760665
Address: TherapEast, 113c High St, IG6 2AH